Frequently Asked Questions

General Information

What will the weather be like?
As a guide, temperatures on the Gold Coast in September range from 12°C to 24°C.

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Registrations

Who is eligible to attend the conference?
Registration is only open to the following members:
•           AHISA General Members
•           AHISA Provisional Members
•           AHISA Overseas Members
•           AHISA Interim members, who's membership tenure falls over the conference dates. 
•           AHISA Honorary Members
•           AHISA Associate Members
•           Full members of HMC and ISNZ (Registration available for Heads of Schools only. e.g Principal)


AHISA Aspirant member and senior leadership staff of members schools do not qualify for registration to this conference. 

If you are unsure if you qualify for registration for this conference, please contact AHISA on (02) 6247 7300 or email [email protected].


How much does it cost to attend?
For all registration costs and inclusions please click here.

How do I register?
Registrations will be available online via the conference website and open online on Wednesday 15 March 2023

Key dates: 
•           Early bird registration available until 15 May 2023 (11:59pm AEST)
•           Standard registration available from 16 May - 6 September 2023 (5:00pm AEST)

Can I bring my partner as a guest?
Yes, you can bring your partner as a guest to the welcome reception, conference dinner and hosted dinners. Partner tickets may be purchased as time of registration.
The cost of a partner ticket can be found here:
•           Welcome Reception on Sunday, 24 September 2023 - $110.00 per person
•           Conference Dinner on Monday, 25 September 2023 –$165.00 per person
•           Hosted Dinners on Tuesday, 26 September 2023 – Various pricing.
*Your accompanying guest is not entitled to attend conference sessions. 

When does registration close?
Online registrations will close on Wednesday, 6 September 2023 (5:00pm AEST)

What is included in my registration?
Full member registration includes:
•         Attendance at all conference sessions
•         School Visits Sunday 24 September 2023 (optional inclusive activity)
•         Welcome Reception Sunday 24 September 2023 (optional inclusive activity)
•         Conference Dinner Monday 25 September 2023 (optional inclusive activity)
•         Hosted Dinner Tuesday 26 September 2023 (paid optional activity)
•         Day catering as per the program
•         Name badge, delegate listing

A ticket to the Hosted Dinners on Tuesday 26 September 2023  is not included in the above registration and can be purchased separately during the online registration. Partners are welcome to attend.

What time does the registration desk open?
•           Sunday 24 September 2023: TBC
•           Monday 25 September 2023: TBC 
•           Tuesday 26 September 2023: TBC 
•           Wednesday 27 September 2023: TBC
*please note these times are subject to change

Will you accept late registrations (after registrations have closed)?
Registrations for the conference will close at 5:00pm (AEST) Wednesday 6 September 2023 to enable appropriate pre-conference preparations. However, late registrations may be accepted upon application. A late fee of $88.00 AUD will be applied. Delegates who are approved to register after the closing date will be required to pay for all related costs immediately by credit card. Receipts will be provided when you register.

A late registration is any registration approved and received after Wednesday 6 September 2023. Late registrations incur a risk that social programs and electives may already be fully subscribed. This policy has been implemented to enable a greater efficiency in the coordination necessary during the lead up to the conference, and to ensure the most enjoyable conference experience possible for everyone involved.

When do I need to make my registration payment by?
All items must be paid for in advance of the Conference. Payment via credit card at time of registration is preferred. If however you require an invoice for payment, please contact Consec - Conference and Event Management on 02 6242 1200 or at [email protected] to discuss alternate options prior to registering.
Any registrations with payments outstanding after Friday 15 September 2023 will be automatically cancelled and cancellation fees will be pursued in accordance with the above cancellation and refund policy. 

I'm bringing a partner/family to the Gold Coast. What activities can they do while I'm at the Conference?
A range of other optional activities are available to book at the Sheraton Grand Mirage Concierge Desk. 

Please contact them on:
E: [email protected]
P: +61 7 5591 0894 

During the conference

Where is the conference venue?
The conference is being held at theSheraton Grand Mirage Resort
71 Sea World Drive
Main Beach, Qld
View in Google Maps

Is there parking at the venue?
On-Site parking is available at the hotel.
   ▪  A fee of $20 per day is applicable.
   ▪  $40 for Valet parking 
*Please be aware the resort's car park has a height limit of 1.97m. Off-site parking is available for vehicles over 1.97m

Off-site street parking is available .5KM away

Please refer to the Hotel website for further information.

What is the dress code for the conference?
Conference Sessions: Smart Casual
Welcome Reception: Smart Casual
Conference Dinner: Smart Casual
Hosted Dinners: Smart Casual

Where do I register on the day?
At the registration desk. Location to be advised

How do I gain entry to the conference?
All delegates and exhibitors will be provided with a name badge, which will give you access to all sessions. Please ensure you wear your name badge at all times during the conference.

Will there be internet available?
Free wireless internet access is available at the venue for the duration of the Conference.

How will I know if there have been any changes to the program?
Any changes to the Conference program will be announced during housekeeping notices each morning and available on the Conference App. You may also check with staff at the Registration Desk.

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Accommodation 

How do I pay for my accommodation?
If you have booked your accommodation when you registered, your credit card details have been transferred to the hotel you have selected – please confirm this on check in with your hotel.
Please refer to terms and conditions for each hotel at time of booking.

If you will not be paying with your own credit card, and need to arrange payment before you arrive, the best way is via a credit card authorisation form enabling the hotel to process a third-party card. Please contact Consec – Conference and Event Management via email at [email protected]

I would like to change or cancel my accommodation booking?
Please email [email protected] to cancel or change your accommodation prior to the Conference. If you need to cancel your accommodation booking within 30 days of your arrival date, any cancellation fees will be subject to the hotel cancellation policy. Therefore, no accommodation refund can be guaranteed within 30 business days of the Conference. If you alter your accommodation booking after you have checked in, please deal directly with the hotel. If you arrive 24 hours later than your indicated arrival day, charges will apply.

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Cancellation and disclaimers

Download the terms and conditions here

I need to cancel my registration, what do I do?
Cancellations must be received in writing to Consec – Conference and Event Management at [email protected].
Cancellations will not be deemed to be received until you have written confirmation from Consec – Conference and Event Management. If you have not received acknowledgement within two business days, please contact Consec – Conference and Event Management on (02) 6252 1200.
Should it be necessary to cancel your registration due to Government imposed travel restrictions, we will provide you with a full refund, minus any bank fees incurred. Evidence may be requested, and each situation will be considered on a case-by-case basis.
Refunds for any other reason will adhere to the following cancellation terms:
Registration Fees:
   ▪  Cancellations on or before Sunday 23 July 2023 will incur a A$40.00 cancellation fee.
   ▪  Cancellations on or before Tuesday 5 September 2023 will incur a 50% cancellation fee.
   ▪  Cancellations on or after Wednesday 6 September 2023 will receive no refund.

What happens if the event is cancelled or postponed?
The Organisers and Consec – Conference and Event Management do not accept any liability for losses incurred in the event being cancelled or postponed due to unforeseen circumstances or any other event that renders performance of the event inadvisable, illegal, impracticable, or impossible.

An unforeseen event shall include but shall not be limited to: an Act of God; infectious disease outbreak, industrial disruptions, service provider failures, governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation; or any other emergency.

What about insurance?
Registration fees do not include insurance of any kind. It is highly recommended that participants and accompanying partners take out their own general travel insurance. It is suggested that the insurance policy should also cover loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expenses. The insurance should cover loss arising from the cancellation of the conference by the organisers or a person’s inability to attend due to any reason whatsoever. No responsibility is taken by the conference managers for any person not holding insurance. Please check with your insurer on the full terms and conditions of the policy.

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